CAREERS

 

Sales Trainer

SUMMARY
This position reports directly to the CareCredit Senior Director, Client Services. The Work At Home Sales Trainer will focus on:

  • Developing content and e-learning of virtual training program
  • Training newly hired Work-At-Home Specialists
  • Follow-up and up-training sessions of WAH Specialists
  • Administration of virtual job knowledge assessments
  • Post-graduation coaching
  • Calibration with front-line managers of call standards and training needs
PRIMARY DUTIES AND RESPONSIBILITIES

  • Conduct new hire training of CareCredit products, services and systems in a virtual environment
  • Provide support for WAH Specialists during first week of making calls
  • Manager hand-off process from new-hire training to respective department managers
  • Conduct virtual up-trainings
  • Assess job knowledge and make on-the-job training recommendations to QA Coach and manager
  • Collaborative creation and upkeep of training manuals and CareCredit collateral. Ensure that all employees have the most current information and updated reference materials
  • Exhibit a solid knowledge of all departments and applicable policies to provide quality work.
  • Other related duties as assigned by management

QUALIFICATIONS (EDUCATION, CERTIFICATION, EXPERIENCE)

  • High school diploma or equivalent. College degree in Business or Communication preferred, but not required
  • A minimum of 4 years as a CareCredit Specialist or similar experience which would enable the successful performance of the above listed duties
  • Virtual training experience is a plus
  • Consistently meeting or exceeding productivity and quality objectives

OTHER SKILLS AND ABILITIES REQUIRED

  • Strong interpersonal and verbal communication skills
  • Ability to motivate and develop skills to reach productivity, quality and program expectations
  • Manage multiple projects with competing deadlines
  • Experience in maintaining and building relationships with and internal departments
  • Ability to create a positive work environment while managing multiple tasks and being detail oriented
  • Demonstrate good work ethic and attendance record
  • Ability to take initiative, hold confidences, and follow through on issues
  • Demonstrate commanding, engaging presentation skills
  • Strong technical background – PowerPoint expertise is a must


A background in/knowledge of store brand credit cards, revolving credit, medical/dental practice management/operations or project/sales management would be especially valued.

PLEASE, NO PHONE CALLS

CDS is an Equal Opportunity Employer that provides a drug free work environment.
Click here to apply online or email your resume to resumes@cdslv.com, or fax it to (702) 992-5343