RELATIONSHIP MANAGEMENT

Utilizing B2B Relationships to Build A Brand

A small dental pharmaceutical company decided to expand selling its oral health care system to retailers through distributors and referral networks.

 

Challenges:

  • The competition consisted of the biggest names in consumer products
  • Our client had a minimal budget for marketing and advertising

Solution

Rather than targeting the retail market, CDS created a plan to focus on dental professionals who could recommend the product to their patients. Our team worked with the client’s sales force to:

  • Identify nationwide dental practices to sample the product and provide feedback
  • Establish a professional referral network that would provide consumers with product samples and referral brochures

Results:

  • 50% of the professionals that sampled the product became part of the referral network
  • 80% of the professionals that were asked to sample the product committed to the trial
  • Over 70% of the product’s current retail sales were generated through the professional referral network
FACT:
70% of current retail sales are a result of positive business-to-business relationships