TRAINING & ORIENTATION

Accelerating Revenue Generation

One of the world’s largest financial services company successfully increased revenues of merchants enrolling with their private label credit card program.

 

Challenges:

  • After three months, only half of new merchants actually used the program

Solution

Our client’s profitability was directly related to how soon and how often the merchants used the program. CDS trained and developed these new merchants into valuable business partners:

  • Train and coach the appropriate merchant’s staff
  • Develop relationships with these merchants
  • Share best practices
  • Serve as an on-going business partner

Results:

  • The number of merchants that used the program in their first three months increased from 50% to 76%
  • Revenue from merchants targeted by CDS were 17% greater than merchants not included in this program
FACT:
$150 million incremental revenue annually was generated by accelerating revenue generation of new accounts